Cancellation & Refund Policy

Last updated: June 20, 2026

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We want this to be clear and fair for guests and crew.

 

• Activities (general): free cancellation up to 24 hours before the start time → full refund of your deposit. Within 24 hours, the deposit is non-refundable.

• Private Catamaran Charter: free cancellation up to 48 hours before the start time → full refund of your deposit. Within 48 hours, the deposit is non-refundable.

• Beach umbrella & chair rentals are NON-REFUNDABLE. Once reserved and paid (in full, online), they cannot be cancelled, changed or refunded.

• No-shows forfeit the deposit (or full amount for beach rentals).

• Rescheduling / date changes: allowed with the same advance notice — at least 24 hours for activities and 48 hours for the Private Catamaran Charter — and only by phone call or WhatsApp to +297 593-5864. Reschedules are not available through the website or by email, and are subject to availability. (Beach umbrella and chair rentals cannot be rescheduled.)

• Weather or safety cancellation by us: you choose a full refund (including deposit) or rescheduling at no cost.

• Dated activities: because our activities are leisure services provided on a specific date and time, they are generally not subject to a statutory cooling-off / right-of-withdrawal refund. Cancellations are governed by this policy.

• Refunds: issued to your original payment method (card) via our payment provider, normally within [5–10] business days, or in cash. To request a cancellation or refund, contact us or use the link in your confirmation email.